Refund Policy: In order to be eligible for a refund of fees, Skill Hire WA must be notified, in writing, by the training participant of their decision to withdraw from training. The written advice needs to be received by the Registered Training Organisation within two weeks of the date of withdrawal. Withdrawal form is part of the Orientation process.
For trainees, apprentices and those participated in other publicly funded training; refunds will be available in line with the Fees and Charges - Policy Guidelines for Publicly Funded Registered Training Organisations and Programs for the current year.
For all other courses the following shall apply:
20% of fees represent a non-refundable deposit. The balance will be available for refund on a pro-rata basis, calculated from the end of the week that formal notification of withdrawal was received. Refunds will therefore be calculated using the following formula. Refund amount = [(80% of Fee)/Program hours] x Hours remaining at end of week that formal notification was received.
To apply for a refund, a written claim must be submitted to the Skill Hire WA Administration Manager. An application for a refund will be processed within four (4) weeks after a claim has been received.
If the Skill Hire WA is unable to offer the course, the refund will be processed within two (2) weeks