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Certificate IV in Customer EngagementBSB40315

Many jobs around Australia are dependent on strong customer service delivery for a successful outcome. A Certificate IV course in Customer Engagement will help you understand how to face challenging customer service situations with confidence while addressing customer needs effectively. 

Interested in Customer Engagement?

There can be so much pressure to pick the right career, that’s why here at Skill Hire we offer helpful and insightful advice that helps to choose a career you’ll love. 

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate, respond to complex customer requests, handle complaints, coach staff and complete related administrative tasks. 

Course Summary & Student Information

Course Code

BSB40315

Qualification
Certificate IV in Customer Engagement

Nationally Recognised?

Yes

Study Load

4-6 hours per week

Start Date

Anytime

Units of Competency

Unit Code Unit Title
BSBWHS401 Implement and monitor WHS policies, procedures and programs
BSBMGT403 Implement continuous improvement
BSBITU401 Design & develop complex documents
BSBITU402 Design & use complex spreadsheets
BSBCUS401 Implement customer service standards
BSBCUS401 Coordinate implementation of customer service strategies
BSBMKG419 Analyse consumer behavior
BSBSLS501 Develop a sales plan
BSBMGT401 Leadership in the workplace
BSBWOR403 Manage stress in the workplace
BSBLED401 Develop teams and individuals
BSBWOR404 Develop work priorities
BSBMGT401 Show leadership in the workplace
BSBCUS402 Address customer needs

 

Additional Information

How to Enrol

While the enrolment process can vary from student to student, accredited courses require the following to be completed or provided at time of enrolment: Skill Hire registration form, Language Literacy and Numeracy assessment, USI information and fees and charges agreed upon.

Entry Requirements

There are no entry requirements for this qualification, however you will be expected to be able to; access the online learning portal via an internet connection, access a customer service environment, access Microsoft Office, understand and communicate the English language and complete a pre-commencement assessment. 

Recognition of Prior Learning

A Recognition of Prior Learning (RPL) Assessment tests your formal and in-formal learning to determine the extent to which you have achieved required learning outcomes, competency outcomes, or standards, for entry to this qualification. An RPL is available to all students by consulting our administrative staff.

Payment Options

While each student is different, some of our popular payment options include payment plans, direct debit payments, employer invoicing options and payment in full prior to commencement. In circumstances of financial hardship, at the discretion of Skill Hire, our RTO may completely waive fees for eligible candidates.

Apprenticeships Enquiries

Just call (08) 9376 2800 or fill in your details below to speak with our friendly team about beginning an apprenticeship. We will get back to you very soon!

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I just wanted to thank Skill Hire's EST Trainers. Nathan is the absolute best trainer I’ve ever had privilege to meet by a WIDE margin and I appreciate everything done for all of us. I’m ecstatic about the internship opportunity.

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Not only did Skill Hire respond quickly to our urgent need, your team took the time to understand our organization and our needs. The people sent to help out were outstanding and their ability to rapidly adapt to our workplace eased our burden during what was a very challenging few months.

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My son has thoroughly enjoyed the Construction Pathways course. He spent the last 18 months being home schooled and not socializing with anyone so to see him eager to get up and leave the house every day still blows my mind. Simon, thank you for your understanding and taking extra care with my son.

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I wanted to say a big thank you to Skill Hire and the team, especially Wayne for such an amazing experience for our students. All of our students were thoroughly engaged with the course and learned many valuable skills.

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