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Certificate III in Customer EngagementBSB30215

Countless jobs around Australia involve working with customers and ensuring a successful outcome. While there many ways to reach outcomes, there’s no better way to understand how to develop relationships with customers than by studying a Certificate III in Customer Engagement. 

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    Interested in Customer Engagement?

    There can be so much pressure to pick the right career, that’s why here at Skill Hire we offer helpful and insightful advice that helps to choose a career you’ll love. 

    This qualification reflects the role of individuals working in
    a range of complex customer service roles. Duties at this
    level would include working with multiple communication
    channels, providing excellent customer service, adhering to
    key performance indicators, working in a team environment,
    providing support to a team, providing technical advice and
    capturing data.

    Course Summary & Student Information

    Course Code


    Certificate III in Customer Engagement

    Nationally Recognised?


    Study Load

    2 days a week
    12 weeks in total 

    Start Date

    This program is available in various locations and dates. Please contact us for more information.

    Units of Competency

    Unit Code Unit Title
    BSBCMM301 Process customer complaints
    BSBCUE203 Conduct customer engagement
    BSBCUE301 Use multiple information systems
    BSBCUE307 Work effectively in customer engagement
    BSBCUE309 Develop product and service knowledge for customer engagement operation
    BSBCUS301 Deliver and monitor a service to customer
    BSBWHS201 Contribute to health and safety of self and others
    BSBWOR201 Manage personal stress in the workplace
    BSBWOR203 Work effectively with others
    BSBWOR301 Organise personal work priorities and development
    FNSSAM301 Identify opportunities for cross-selling products and services
    SIRXCEG003 Build customer relationships and loyalty

    Additional Information

    “Please note during the COVID-19 Pandemic, Skill Hire has adjusted training and assessment to abide by the ongoing government requirements for social distancing. As such, many face to face classes have been adjusted to online zoom classes, along with one on one zoom support, phone support and limited face to face practical training sessions. For more information, please speak with a Skill Hire representative.”

    How to Enrol

    While the enrolment process can vary from student to student, accredited courses require the following to be completed or provided at time of enrolment: Skill Hire registration form, Language Literacy and Numeracy assessment, USI information and fees and charges agreed upon.

    Entry Requirements

    There are no entry requirements for this qualification, however you will be expected to be able to; access the online learning portal via an internet connection, access a customer service environment, access Microsoft Office, understand and communicate the English language and complete a pre-commencement assessment. 

    Recognition of Prior Learning

    A Recognition of Prior Learning (RPL) Assessment tests your formal and in-formal learning to determine the extent to which you have achieved required learning outcomes, competency outcomes, or standards, for entry to this qualification. An RPL is available to all students by consulting our administrative staff.

    Payment Options

    While each student is different, some of our popular payment options include payment plans, direct debit payments, employer invoicing options and payment in full prior to commencement. In circumstances of financial hardship, at the discretion of Skill Hire, our RTO may completely waive fees for eligible candidates.

      Volunteer Firefighter Relief Program

      For candidates wanting to apply for the salary relief program, please fill out the following fields and your application will be processed by the Human Resources department.


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