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Certificate III in Customer EngagementBSB30215

Countless jobs around Australia involve working with customers and ensuring a successful outcome. While there many ways to reach outcomes, there’s no better way to understand how to develop relationships with customers than by studying a Certificate III in Customer Engagement. 

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Interested in Customer Engagement?

There can be so much pressure to pick the right career, that’s why here at Skill Hire we offer helpful and insightful advice that helps to choose a career you’ll love. 

This qualification reflects the role of individuals working in
a range of complex customer service roles. Duties at this
level would include working with multiple communication
channels, providing excellent customer service, adhering to
key performance indicators, working in a team environment,
providing support to a team, providing technical advice and
capturing data.

Course Summary & Student Information

Course Code

BSB30215

Qualification
Certificate III in Customer Engagement

Nationally Recognised?

Yes

Study Load

2 days a week
12 weeks in total 

Start Date

This program is available in various locations and dates. Please contact us for more information.

Units of Competency

Unit Code Unit Title
BSBCMM301 Process customer complaints
BSBCUE203 Conduct customer engagement
BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customer
BSBWHS201 Contribute to health and safety of self and others
BSBWOR201 Manage personal stress in the workplace
BSBWOR203 Work effectively with others
BSBWOR301 Organise personal work priorities and development
FNSSAM301 Identify opportunities for cross-selling products and services
SIRXCEG003 Build customer relationships and loyalty

Additional Information

“Please note during the COVID-19 Pandemic, Skill Hire has adjusted training and assessment to abide by the ongoing government requirements for social distancing. As such, many face to face classes have been adjusted to online zoom classes, along with one on one zoom support, phone support and limited face to face practical training sessions. For more information, please speak with a Skill Hire representative.”

How to Enrol

While the enrolment process can vary from student to student, accredited courses require the following to be completed or provided at time of enrolment: Skill Hire registration form, Language Literacy and Numeracy assessment, USI information and fees and charges agreed upon.

Entry Requirements

There are no entry requirements for this qualification, however you will be expected to be able to; access the online learning portal via an internet connection, access a customer service environment, access Microsoft Office, understand and communicate the English language and complete a pre-commencement assessment. 

Recognition of Prior Learning

A Recognition of Prior Learning (RPL) Assessment tests your formal and in-formal learning to determine the extent to which you have achieved required learning outcomes, competency outcomes, or standards, for entry to this qualification. An RPL is available to all students by consulting our administrative staff.

Payment Options

While each student is different, some of our popular payment options include payment plans, direct debit payments, employer invoicing options and payment in full prior to commencement. In circumstances of financial hardship, at the discretion of Skill Hire, our RTO may completely waive fees for eligible candidates.

Volunteer Firefighter Relief Program

For candidates wanting to apply for the salary relief program, please fill out the following fields and your application will be processed by the Human Resources department.


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