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Investing in leaders with BLC

Why we invested in training for our Leaders

We are continuously looking to develop our staff and ensure they feel supported by their management, so during a weekly catch-up with our Remote School Attendance Strategy (RSAS) leadership team, the staff identified a need for more knowledge to deal with sensitive situations they face on the APY Lands. The management team took this feedback on board and offered, as one of the options, leadership and management training with The Business Leadership Centre (BLC).

This training session took substantial organisation and planning, as we transported our leaders to Adelaide to train with others from various Skill Hire departments.

Company Values

Training with the other staff and learning about company values helped our RSAS team understand the bigger picture of working as one team. Even though each staff member works independently with their small teams in their remote communities, ensuring they are aware of the company values and how they are part of the one team aims to help them understand the whole picture of how their leadership is valued.

Understanding leadership

Quantifying the fact that each person participating is a leader within their own communities was an important factor that this training targeted. Leaders have different outlooks and abilities and are at different stages in their careers. Sometimes members of teams find tasks allocated are challenging and they need support. The BLC facilitator took the group through discussions about how helping your team members to become better at what they do, could soon help you become known as the leader others want to work with, and why that makes a great contribution to an organisation.

Personality profile

A session about understanding and learning to identify not only their own personality profile but others, allowed our leaders to see how using this knowledge can help them to get the best performance from themselves and others during their daily activities.

We all see the world in a slightly different way and understanding yours and other people’s traits can help when you want to work with someone, influence others, make decisions, find out about things or when you prefer to focus your attention in one direction.

Leadership styles

Each person has their own naturally preferred leadership traits that contribute to their overall style. This comes from studying, observing, gut instinct and experience. Covering this topic could only help to build each participants’ confidence to tackle daily tasks in future.

Values, loyalty and ethical behaviour

Participants in this training were reminded that if they want their team members to behave in a positive fair way then they as a leader need to be fair and equal in the treatment of all team members. Loyalty will occur where there is fair and equal treatment so honouring commitments, recognising and respecting individual differences, supporting and defending team members, initiating and maintaining honest communication was discussed.

Understanding your strengths and areas needing development

The facilitator introduced a discussion about how leading by example, talking less and listening more, not playing favourites, doing your fair share yourself and taking responsibility would ideally help leaders maintain a balance between tasks and relationships and understand how and when to adopt the appropriate focus for each situation.

Multiple Intelligence

It is important for us to empower our RSAS staff to value their own expertise within their communities on the APY Lands. These staff are experts and knowledgeable about relationships, being the conduit between mainstream Australia and APY Lands culture. As a connector the facilitator explained how and why they should feel highly valued for their multiple intelligences.

Leadership and people performance

An important topic during this training was to build each participants’ confidence by explaining how people can be managed in a sensitive manner while still being able to achieve excellent performance outcomes.

Becoming an active listener

How well you listen has a major impact on your job effectiveness and on the quality of your relationships with others. Listening to obtain information, understand, enjoy and learn from others. Listening is a skill we can all benefit from improving. Becoming a better listener can improve our productivity, and our ability to influence, persuade and negotiate with others for workplace success.

During a session our leaders practised active listening as a group activity. Afterwards, participants mentioned how they benefited from practising how to pay attention, show that you are listening, provide feedback, defer judgement and respond appropriately.

Managing meetings effectively

Our staff on the APY Lands have many formal and informal meetings with their internal teams, external providers and important stakeholders involved in their contracts. Learning about the various types of meetings, notices, agendas and managing meetings effectively as the chairperson, concluding the meeting and minutes writing and checking should enable them to contribute and participate at a higher level.

Creativity and innovation

A significant aspect of this whole exercise was to encourage all participants to look at what they do in a different way, not just do the same things that have previously been done but expand thought processes and be creative and innovative within their roles.

  • Thank you awesome Skill Hire team! I just wanted to say that I'm very impressed with the high quality of staff you've been providing on a consistent basis, even at short notice. Thanks especially to Ben, Nathan and Rob, you've always made things very easy and provided fantastic service with a smile.

    Adrian McGregor
    Newform Developments
  • Skill Hire trainers create an excellent relationship with all students thus making the three days enjoyable for all participants

    Try-A-Trades
    Busselton Senior High School
  • To the entire Skill Hire team
    Thank you so very much for getting me out of a hard place and into a new chapter of my life! Many thanks for your time, effort and patience. It certainly wont be forgotten ...

    Apprentice Chef
  • Students have learnt skills such as setting out, mixing mud, leveling, working in teams, communications and producing a sound product at the end (letter box).

    Try-A-Trades
    Busselton Senior High School
  • All students enjoyed their time at Skill Hire very much. Students were excited to see the end result, but were just as excited to demolish it!

    (These students recently took part in a three day Try-A-Trade course at Skill Hire, funded by the Construction Training Fund)

    Secondary School
  • Skill hire is completely hassle free and I have only good things to say about their service and staff. They fully meet my requirements and expectations every time. Their staff are always well presented, reliable and professional. I absolutely trust Skill Hire to meet my needs and the needs of my catering clients, and will continue to utilize them for all of my kitchen and FOH staff outsourcing. Thanks Ben, Heidi and team!

    Bree May
    Food According to Bree
  • The year 11 and 12 students have loved the three day course in the Trade Centre.

    Try-A-Trades
    Busselton Senior High School
  • Working with Skill Hire was an absolute joy! Our students enjoyed an unsurpassed opportunity to learn and develop skills that supported their career aspirations. Trainer, Wayne Sutherland managed a full team of 15 students with ease and aplomb! The opportunity to engage with on-site works meant that our students have now had a real experience of these trades and feel more confident in their ability to succeed. A few students are keen to continue their trade studies with Skillhire and we wish them all the very best. Thankyou so much for the opportunity to take part in Try-A-Trade and SOP

    Vanessa Buemi
    Cyril Jackson Senior High School
  • Amazing! Heidi and Ben were extremely helpful and efficient. They found the right staff for our needs and we will definitely keep working with them in the future.
    Highly recommend

    Francisco Navarrete
    KUA Bar & Bistro
  • Simple and painless process! Not only did we save money but more importantly we saved time and had amazing results of potential new staff with Skill hire they have made us happy and confident to expand our business knowing we can get the right people to suit our business culture. Ben showed he cares and understands both business and people. A big thank you to Ben, Nathan and the Skill Hire team for their fast result, 5/5 stars is not a well enough example to display their efforts and result!

    Samir Farah
  • A HUGE thank you for organising the Try-A-Trade for our students. All three teachers have come back to school absolutely buzzing about what the boys achieved in those three days and what a fantastic program it is. They also said the trainer was amazing and worked so well with the boys. It has taken me two years to get just one of these off the ground and am hoping this may be something we can try every year.

    Thank you so much and can you please pass on my thanks to the Trainer.

    Carlee Ingleson
    Churchlands School
  • The SOP delivered by Skill Hire has been exceptional.

    Try-A-Trades
    Busselton Senior High School
  • Special thanks to Mathew Pritchard in assisting with our Pastry Chef vacancy. Very responsive to our needs urgently. We got the shortlist candidates promptly, interviews were organised swiftly by and we got our new Pastry Chef on board in a matter of days! Special thanks to Ben Willis as well in your flexibility and assistance. We greatly appreciate this

    Angela Neill
    The Mayfair Hotel
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