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jobactive Quality Policy

Skill Hire’s jobactive division’s Quality Policy is based on customer satisfaction. We strive for continuous improvement in our Quality Management System to attain the objectives of our company:

  • Supplying jobactive services that meet or exceed our customer’s requirements;
  • Providing a service that results in customer satisfaction; and
  • Continuous development as a dependable jobactive service provider.

We are committed to continuous improvement in quality, and the assessment of the Quality Management System to assure its suitability to meet the requirements of our company and the requirements of our customers.

The Quality Management System is regularly reviewed by the Quality, Compliance and Risk Committee and the Board of Directors for suitability, and for its ability to meet established goals. Specifically:

  • Increased customer satisfaction through the provision of timely, reliable, and consistent employment services.
  • Ensuring employer and jobseeker customers are fully informed of the availability of, and eligibility for, the allowances, benefits, incentives, and subsidies provided by the Department through the jobactive program.
  • Increased staff proficiency and job satisfaction through training and development programs.
  • Maximisation of company performance and efficiency through elimination of quality problems and related costs.
  • Consistent and ongoing regulatory compliance.
  • Continual improvement with regards to the above-stated goals.

The commitment to implement a successful Quality Policy begins with our executive management. We recognise that we are all responsible for the quality of our work, and must remain quality conscious in all of our activities.

As Executive Chair and General Manager (respectively), we affirm our commitment to this policy and its goals”

Rob Stockdale (Executive Chair)

Richard Kiel (General Manager)

  • Amazing! Heidi and Ben were extremely helpful and efficient. They found the right staff for our needs and we will definitely keep working with them in the future.
    Highly recommend

    Francisco Navarrete
    KUA Bar & Bistro
  • Skill Hire trainers create an excellent relationship with all students thus making the three days enjoyable for all participants

    Try-A-Trades
    Busselton Senior High School
  • The SOP delivered by Skill Hire has been exceptional.

    Try-A-Trades
    Busselton Senior High School
  • Skill hire is completely hassle free and I have only good things to say about their service and staff. They fully meet my requirements and expectations every time. Their staff are always well presented, reliable and professional. I absolutely trust Skill Hire to meet my needs and the needs of my catering clients, and will continue to utilize them for all of my kitchen and FOH staff outsourcing. Thanks Ben, Heidi and team!

    Bree May
    Food According to Bree
  • Students have learnt skills such as setting out, mixing mud, leveling, working in teams, communications and producing a sound product at the end (letter box).

    Try-A-Trades
    Busselton Senior High School
  • The year 11 and 12 students have loved the three day course in the Trade Centre.

    Try-A-Trades
    Busselton Senior High School
  • A HUGE thank you for organising the Try-A-Trade for our students. All three teachers have come back to school absolutely buzzing about what the boys achieved in those three days and what a fantastic program it is. They also said the trainer was amazing and worked so well with the boys.

    Carlee Ingleson
    Churchlands School
  • Working with Skill Hire was an absolute joy! Our students enjoyed an unsurpassed opportunity to learn and develop skills that supported their career aspirations. The opportunity to engage with on-site works meant that our students have now had a real experience of these trades and feel more confident in their ability to succeed.

    Vanessa Buemi
    Cyril Jackson Senior High School
  • Thank you awesome Skill Hire team! I just wanted to say that I'm very impressed with the high quality of staff you've been providing on a consistent basis, even at short notice. Thanks especially to Ben, Nathan and Rob, you've always made things very easy and provided fantastic service with a smile.

    Adrian McGregor
    Newform Developments
  • Special thanks to Mathew Pritchard in assisting with our Pastry Chef vacancy. Very responsive to our needs urgently. We got the shortlist candidates promptly, interviews were organised swiftly by and we got our new Pastry Chef on board in a matter of days! Special thanks to Ben Willis as well in your flexibility and assistance. We greatly appreciate this

    Angela Neill
    The Mayfair Hotel
  • All students enjoyed their time at Skill Hire very much. Students were excited to see the end result, but were just as excited to demolish it!

    (These students recently took part in a three day Try-A-Trade course at Skill Hire, funded by the Construction Training Fund)

    Secondary School
  • Thank you for allowing Greg Knobloch the time to present to our VET Induction Day.....The information contained in his OHS presentation was highly engaging and of utmost importance in preparing students for their upcoming work placements. We very much appreciate his time, expertise and experience in this area...

    Dainon Couzic & Connie Watson
    Busselton Senior High School
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